Support
We are a small team — response times vary by channel. Below is what you can realistically expect; we do not publish artificial “24/7 guaranteed” SLAs.
Response times
Billing and account questions: we aim to answer within a few business days when contacted by email. Urgent outages or provisioning issues are usually discussed fastest in Discord (community + staff when available). Weekends and holidays may be slower.
Discord
Join our server for announcements, quick questions, and community help. It is not a substitute for formal legal notices — use email for those.
For account-related or formal requests, write to hello@renzom.com. Include your order or panel email so we can match your ticket.